Question 1

How do I get a quote?

Accepted Answer

The quickest way is to call us on 07922 255 660 — we can usually give you a quote over the phone in a few minutes. You can also fill in our contact form and we'll get back to you within a few hours. We don't charge for quotes and there's no obligation.

Question 2

How far in advance do I need to book?

Accepted Answer

For most jobs we can turn around quickly — often within a day or two. For larger projects like full property maintenance or painting & decorating, a few days' notice helps us plan properly. For commercial contracts, we can usually start within a week of agreeing terms.

Question 3

Do you work weekends and evenings?

Accepted Answer

Yes. We operate Monday to Sunday, 8am to 8pm. For commercial clients we can also arrange early morning or late evening visits outside of business hours — just let us know what works for you.

Question 4

What areas do you cover?

Accepted Answer

We cover the Borough of Bexley (Bexleyheath, Sidcup, Welling, Erith, Crayford, Belvedere, Blackfen), the Borough of Dartford (Dartford, Stone, Swanscombe, Greenhithe, Longfield, Swanley, Eynsford), the Royal Borough of Greenwich (Blackheath, Greenwich Peninsula, Kidbrooke, Royal Arsenal, Eltham, Abbey Wood, Woolwich), and across London. Call us to confirm availability in your postcode.

Question 5

Can I get a same-day visit?

Accepted Answer

We do our best to accommodate urgent requests — particularly for drainage emergencies and handyman call-outs. Same-day availability depends on our schedule and your location. Call us on 07922 255 660 and we'll let you know straight away.

Question 6

Are your staff vetted?

Accepted Answer

Yes. Every Rixlane professional — whether a cleaner, handyman, decorator, or drainage engineer — goes through a thorough vetting process including identity checks, reference checks, and a face-to-face interview before they join our team. DBS checks are available where required.

Question 7

Are you insured?

Accepted Answer

Yes. Rixlane carries comprehensive public liability insurance covering all our services — cleaning, handyman, painting & decorating, and drainage. If anything is accidentally damaged during a job, we will deal with it — you won't be left out of pocket.

Question 8

Will I get the same person every time?

Accepted Answer

For regular domestic cleans and ongoing maintenance contracts, yes — we aim to send the same professional every visit so you can build familiarity and trust. If your regular person is unavailable, we'll always let you know in advance and send a fully briefed replacement.

Question 9

Do I need to be home during the job?

Accepted Answer

Not necessarily. Many of our customers provide a key or entry code and we let ourselves in and out. We're fully insured and all our professionals are vetted, so you can go about your day with complete peace of mind.

Question 10

What handyman jobs do you cover?

Accepted Answer

We handle a wide range of tasks including furniture assembly, TV wall mounting, curtain poles and blinds, shelving and mirror fitting, door and lock repairs, and minor plumbing. If you're not sure whether we cover your job, just call us — we'll be straight with you.

Question 11

Do you take on small one-off jobs?

Accepted Answer

Yes. We're happy to help with single tasks as well as larger projects. There's no minimum job size — if you need something fixed or fitted, get in touch and we'll sort it.

Question 12

Can you manage ongoing property maintenance?

Accepted Answer

Yes. We offer regular property maintenance contracts for landlords, letting agents, and businesses. This covers routine inspections, minor repairs, and keeping your property in good order — all managed through a single point of contact.

Question 13

Do you do interior and exterior painting?

Accepted Answer

Yes. We handle both interior and exterior painting and decorating — from a single room refresh to full property repaints. We work on residential homes, rental properties, and commercial premises.

Question 14

Do you supply the paint and materials?

Accepted Answer

We can supply everything or work with materials you've already chosen — whichever you prefer. We'll advise on the right products for the job and make sure the finish lasts.

Question 15

How long does a typical decorating job take?

Accepted Answer

It depends on the scope. A single room usually takes one to two days. A full house repaint typically takes three to five days. We'll give you a clear timeline when we quote so you can plan around it.

Question 16

What drainage services do you offer?

Accepted Answer

We offer blocked drain clearance, CCTV drain surveys, drain inspections, and emergency drainage call-outs. Whether it's a slow drain or a full blockage, we can diagnose and fix it.

Question 17

Do you offer emergency drainage?

Accepted Answer

Yes. We offer emergency drainage call-outs across London and Kent. If you have a blocked or overflowing drain, call us on 07922 255 660 and we'll get to you as quickly as possible.

Question 18

What is a CCTV drain survey?

Accepted Answer

A CCTV drain survey uses a small camera to inspect the inside of your drainage pipes. It's the most accurate way to identify blockages, cracks, root intrusion, or collapsed sections — without digging. We provide a full report with footage after every survey.

Question 19

What cleaning services do you offer?

Accepted Answer

We offer domestic cleaning, deep cleaning, end of tenancy cleaning, after builders cleaning, commercial cleaning, commercial kitchen cleaning, Airbnb and short-let turnovers, carpet cleaning, oven cleaning, mattress cleaning, and sofa & upholstery cleaning.

Question 20

Do you bring your own cleaning products?

Accepted Answer

Yes. Our cleaners arrive with all the products and equipment needed for the job. We use professional-grade, eco-friendly products that are effective without being harsh. If you have a preference for specific products or have allergies, just let us know when you book.

Question 21

Do you offer a re-clean guarantee for end of tenancy?

Accepted Answer

Yes. If your letting agent or landlord flags anything from our clean during the checkout inspection, we'll come back and sort it at no extra charge. We're confident in our standard — but if anything is missed, we'll make it right.

Question 22

Do you provide TR19-compliant kitchen extraction cleaning?

Accepted Answer

Yes. Our commercial kitchen cleaning service includes extraction canopy and ductwork cleaning to TR19 standard, with full compliance documentation provided after every clean. This is required by most commercial kitchen insurance policies.

Frequently Asked Questions

Booking & Availability

Our Team

Handyman & Property Maintenance

Painting & Decorating

Drainage

Cleaning Services

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